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San Diego Gas & Electric
San Diego, California, United States
23 hours ago

Description

Job Description

SDG&E is an innovative San Diego-based energy company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties. The company is committed to creating a sustainable future by providing its electricity from renewable sources; modernizing natural gas pipelines; accelerating the adoption of electric vehicles; supporting numerous non-profit partners; and, investing in innovative technologies to ensure the reliable operation of the region’s infrastructure for generations to come. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE).

Our highly trained and responsive employees with their diverse skills, talents and ideas are the reason we can deliver on our commitment and are building America’s best energy company. They are also the reason why we have been recognized with the industry’s most coveted awards. Our employees undertake challenging work, and receive highly competitive compensation and benefits. As one of the region’s largest employers, we’re always searching for talented and bright people to join our team. After all, it takes the best to build the best. Learn more about benefits HERE.

Diversity and inclusion are core values of SDG&E. Empowering our employees to be their whole selves at work is our competitive advantage. This is where new ideas come from and meaningful collaboration gets an authentic start. By bringing together people with different perspectives, diverse backgrounds and real commitment to their own individuality, we have built a stronger business. Learn more about our commitment to diversity and inclusion HERE.

For more information, visit SDGEnews.com or connect with SDG&E on Twitter (@SDGE), Instagram (@SDGE) and Facebook.



Requirements

ONLY APPLY HERE: SDG&E Career Website

Primary Purpose:

The Customer Information Management (CIM) Advisor for Customer Consent and Data Disclosure oversees the strategy and governance of controls, business processes and associated software applications related to customer consent and data disclosure. Provides consultation, training and support services that ensure all CIM business processes are running effectively and efficiently. Manages new feature development and fixes, from requirements development through application testing and acceptance, to CIM applications based on stakeholder feedback. Collaborate with business and IT architects on effective implementation of requirements strategy realization and governance processes. Assists in the design and implementation of department business architecture strategy, technology goals and strategic roadmaps. Partner with business, service providers and IT to plan, prioritize opportunities and propose projects to improve systems or processes to increase operational effectiveness. This role will negotiate contracts and manage ongoing vendor relationships when applicable.

Duties and Responsibilities:

  • In a leadership capacity, responsible for the management, promotion, design, implementation, and execution of CIM business processes and applications for customer consent and data disclosure, and ensuring these technologies are available and working effectively according to internally published service level agreements. Consult with project teams to integrate CIM products and services into their technologies. Conduct analysis of CIM technologies and process models and recommend enhancements. Responsible for the implementation and adherence to regulatory privacy and data disclosure rules and business controls set forth by the Office of Customer Privacy and other relevant governance organizations.
  • Responsible for troubleshooting problems with CIM processes and applications for customer consent and data disclosure, working with relevant internal and external stakeholders, partners and vendors to fix them in a timely fashion, ensuring applications are highly available.
  • Responsible for testing fixes, upgrades, and new feature enhancements before deployment to production environments, and performing regression testing after changes are made in production environments. Responsible for working with project teams to integrate their solutions into CIM applications.
  • Responsible for development, management, and publication of CIM team processes, procedures, job aides, help guides, and other products necessary to document customer consent and data disclosure processes and applications and educate internal and external stakeholders.
  • Responsible to provide guidance regarding customer privacy matters, particularly customer consent and data disclosure controls.
  • Manage and monitor all aspects of customer communications associated with customer consent and data disclosure controls (including outage notifications, troubleshooting responses, requirements collection, etc.).
  • Performs other duties as assigned (no more than 5% of duties).
Qualifications

Required Qualifications: 

  • Bachelor's Degree in business, architecture, computer science, engineering or equivalent experience required.
  • 2 years’ experience in privacy and/or information security.
  • Excellent written, verbal and presentation communication skills.

Preferred Qualifications: 

  • Experience with the Pegasystems platform.
  • Experience with California and California Public Utility Commission laws and regulations regarding privacy.
  • Ability to apply privacy principles, including data use transparency and customer choice.
  • Working knowledge of Privacy by Design and/or the Generally Accepted Privacy Principles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Job Information

  • Job ID: 61106624
  • Location:
    San Diego, California, United States
  • Position Title: Customer Information Management Advisor
  • Company Name: San Diego Gas & Electric
  • Job Function: Other Profession
  • Job Type: Full-Time
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